Q1:What is Developer License?
A1: One Developer License is required per developer and per development computer and is non transferable.

Q2:How many type of License?
A2: Single Developer License. 1 Developer License (One Developer License is required per developer and per development computer ).

Team Developer License. 4 Developer Team License (One Developer License is required per developer and per development computer).

Site Wide License. Allows Unlimited Developers at a Single Physical Address.

Q4: Does this mean that, if I buy Viscomsoft ActiveX control, I don't have to pay license fees to patent holders related to the functions of viscomsoft activex control?
A4:The Viscomsoft activex control contains a variety of functions that may be used by developers as they implement products, including products that support various industry standards. Implementations of products in accordance with such standards, or the standard-enabled platforms, may require licenses from various entities. Such licensing is not provided by Viscomsoft activex control. for example: MP3 codec are not royalty free.

Q5: Who can use my license?
A5: Licensing is per developer. Each developer using the software will need a separate license.

Q6: Can I use my license on my laptop?
A6: If you purchased single developer license, you only allow installed one development computer in same time.

Q1:I have not credit card, how can I purchase your products?
A1: After you press check out button in our purchase page, you can select different payment method, wire transfer, credit card, paypal, fax order.

Q2:After I paid the order, I have not received the software, How can I do?
A2: After you paid the order, we will send the full version download link to you within 24 hours, if you have not received the email after 48 hours. It may your email server blocked some email address, try use another email account send a email to us and tell us what is your order no.

Q1: I am having some difficulty with getting the scheduler to work. I keep getting an error message when I try and upload a schedule "Invalid IP" - "Failed to connect" yet it does recognise the display PC in the list?
A1: It may av manager cannot upload schedule and content to av scheduler's ftp server. Please see Diagnose AV Manager upload schedule problem to diagnose the ftp sever whether working or not.

Q1: Our company have two developers, How many license do we purchase?
A1: You need purchase two license.

Q2: How do I uninstall an older version?
A2: As usual, from the Control Panel. Look at the Add/remove programs applet; find the ImageViewer CP entry and simply click on Remove.

PUBLIC oForm
oForm = CREATEOBJECT('form') 
oForm.ADDOBJECT('ocx','myocx') 
oForm.ocx.Visible=.t. 
oForm.ocx.Width=100
oForm.ocx.Height=100
oForm.Show 
DEFINE CLASS myocx AS OLECONTROL 
oleclass = 'SCRIBBLE.ScribbleCtrl.1' 
ENDDEFINE

Q1: What image formats does Image Viewer CP Pro ActiveX support?
A1: ImageViewer CP Pro ActiveX Control supports a variety of video formats including PDF, BMP, GIF, ICO, JPEG, JPEG 2000, PCX, PNG, PSD (read only) , TIF, WMF, WBMP, TGA, PGX, RAS, PNM.

Q2: How can I unlock the evaluation version?
A2: When you purchase Image Viewer CP Pro ActiveX, you will receive an email with full version download link and license key. You must reinstalled full version setup disk and set the license key in licensekey property. Please see How can I unlock the evaluation version.

Q1: What kind of image format support on MI Thumbnail ActiveX Control?
A1: MI Thumbnail ActiveX support JPG,BMP,GIF,TIF,PNG,ICO.

Q2: I have a lot of movie files, MI Thumbnail will snapshot the 1 second image, but some movie file 's first image is blank, I want MI Thumbnail ActiveX Control snaphot the 2 seconds image of movie file?
A2: Before load the image, set MIThumbnail1.SnapShotTime =2 , it will snapshot the 2 second of image.

Q1: Can I capture screen to WMV9 format?
A1: Yes. Screen2Video ActiveX support any available video/audio codec. You must download WMV9 codec.

Q2: What different between Screen2WMV and Screen2Video ActiveX?
A2: The Screen2Video ActiveX control does not need install window media encoder 9 and it support save to any avi format.

Q1: When I create setup disk, I need install directX runtime , the directX runtime must download from web site?
A1: No. You can download DirectX 9.0b end-user redistributable files from here.

Q2: How do I uninstall an older version?
A2: As usual, from the Control Panel. Look at the Add/remove programs applet; find the VideoCap ActiveX Control entry and simply click on Remove.

Q1: Problem with delay in Live broadcast?
A1: Understanding End to End Latency.

Q1:When I launch Delphi sample, it display license information for Tvideoedit is invalid?
A1: Select Component - Import ActiveX Control -VideoEdit Pro ActiveX and press Install button to build the package and close the project and open again , it will no problem.

Q1: How do I uninstall an older version?
A1: As usual, from the Control Panel. Look at the Add/remove programs applet; find the VideoEdit ActiveX Control entry and simply click on Remove..

Q2: When I run demo setup, the installer cannot install successful. How can I do?
A2: After you downloaded VideoEditDemo.zip. unzip the file.
1. Make sure your computer installed directx runtime and window media format runtime.
2. copy VideoEdit.lic, VideoEdit.ocx,viscomwave.dll, mfc42.dll, msvcrt.dll from Setup Disk file (VideEditDemo Setup file,) into your computer. e.g c:\videoedit
3. type regsvr32 c:\videoedit\videoedit.ocx in run menu in window start menu to register the ocx.
4. type regsvr32 c:\videoedit\viscomwave.dll in run menu in window start menu to register the component.
5. Now you can copy EXAMPLES directory from VideoEditDemo Setup file and open the sample.

Q1: I am trying to convert a VOB file to a WMV file for playback on my Pocket PC. When I preview or save the file, it will crash. Why?
A1: Because your computer have not DVD decoder
Go to this web site http://sourceforge.net/projects/gplmpgdec/  , download  MPEG2 Video Decoder.

Q2: Why I cannot see Window Media Video 9 codec in Video Compressor?
A2: You need download Windows Media Video9 VCM.

Q1: What is CBR?
A1: Constant bit rate encoding is the default method of encoding with wmv file. When using CBR encoding, you specify the target bit rate for a stream, and the codec uses whatever amount of compression is necessary to achieve it.
With CBR encoding the bit rate and size of the encoded stream are known prior to encoding. For example, if you are encoding a three minute song at 32,000 bits per second, you know that the file size will be about 704 kilobytes (32,000 bps x 180 seconds / 8 bits per byte / 1,024). You also know that the bandwidth required to stream the encoded content is about 32,000 bits per second.

Q2: What is VBR?
A2: Variable bit rate (VBR) encoding is an alternative to constant bit rate encoding and is supported by some codecs. Where CBR encoding strives to maintain the bit rate of the encoded media, VBR strives to achieve the best possible quality of the encoded media.
The quality of encoded content is determined by the amount of data that is lost when the content is compressed and decompressed. Many factors affect the loss of data in the compression process, but in general, the more complex the original data and the higher the compression ratio, the more detail is lost in the compression process.