Support

At Viscom, we endeavor to provide the support and services that professional developers deserve. Whenever you need help, you may consult the wealth of online technical resources we have placed at your disposal below. If you have a support subscription, or wish to take advantage of the free 60-day support included with every product, you may contact Viscom's support staff to receive prompt and concise answers to your queries.

ActiveX Controls Licensing

What is Developer License?

One Developer License is required per developer and per development computer and is non transferable

How many type of License?

Single Developer License. 1 Developer License (One Developer License is required per developer and per development computer ). If you will using the activex on web page or web server, you should purchase Single Server license

Team Developer License. 4 Developer Team License (One Developer License is required per developer and per development computer). If you will using the activex on web page or web server, you should purchase Single Server license

Site Wide License. Allows Unlimited Developers installed the activex on unlimited development computer at a Single Physical Address. If you will using the activex on web page or web server, you should purchase Single Server license

Single Server License. Allows single Developers installed the activex on single web page or web server and single development computer.

Do I have to pay any runtime royalties?

No. There is no royalty fee for redistributing the Viscomsoft ActiveX Control with your software.

Does this mean that, if I buy Viscomsoft ActiveX control, I don't have to pay license fees to patent holders related to the functions of viscomsoft activex control?

The Viscomsoft activex control contains a variety of functions that may be used by developers as they implement products, including products that support various industry standards. Implementations of products in accordance with such standards, or the standard-enabled platforms, may require licenses from various entities. Such licensing is not provided by Viscomsoft activex control. for example: MP3 codec are not royalty free.

Who can use my license?

Licensing is per developer. Each developer using the software will need a separate license.

 

Can I use my license on my laptop?

If you purchased single developer license, you only allow installed the activex on single development computer in same time.

AV Manager

I am having some difficulty with getting the scheduler to work. I keep getting an error message when I try and upload a schedule "Invalid IP" - "Failed to connect" yet it does recognise the display PC in the list?

It may av manager cannot upload schedule and content to av scheduler's ftp server. Please see Diagnose AV Manager upload schedule problem to diagnose the ftp sever whether working or not.

I installed av scheduler in win xp pro SP2. If i turn off firewall , I can upload scheduler from av manager. I don\'t want to turn off firewall, how can I still upload the schedule from av manager?

AV scheduler will open port 7000 to receiving the signal from av manager. You need set firewall to non blocking the AV scheduler and firewall may block ftp server in av scheduler's computer, select Windows Firewall - Exceptions tab, add port, input Port number 21.
Please see this image.

What is OEM license?

OEM license is one time cost. It allow reband the AV Manager and AV Scheduler name to your software name. Your customer will not know this software is written by us.
The demo version of  the AV manager with your rebranded name will be sent to you.  You are reminded that the demo version will be used for demonstration and testing purposes only.  If anyone shows interested to the purchase of the said software, please contact us and make a new order.  30% discount will be granted if new order is requested.

Does AV Manager support display power point presentation?

Yes. After you installed PowerPoint Viewer 97, it can display power point file in web content. The power point viewer must 97 version.You cannot installed another version.

AV Manager support Multi-Zone function. How many zone can I create in the same time?

AV Manager allows split to 12 zone in one single screen.

What video formats does AV Manager support?

AV Manager supports a variety of video formats including MOV, Windows Media Video (WMV), DIVX, ASF, AVI, and MPEG1, MPEG2, FLV, VOB.

I have two Plasma Display, does AV Manager supports multi-monitor?

Yes. You can buy multi-monitor display card. In AV Manager's Layout Content, the screen size is user definable. You may set the layout size.e.g. Each monitor resolution is 1024x768, you may set 2048 x 768 in layout content.

After I bought OEM license, Can I change the icon of the executable?

Yes. The OEM version of AV manager allows you to customize the icon displayed both in your application, as well as the icon associated with the executable of your published application. You can send ico file (32x32 256 color) to us.

Create Your Setup Disk

Image Viewer CP ActiveX Control

How can I create an instance of a control at run time in VFP?

PUBLIC oForm
oForm = CREATEOBJECT('form') 
oForm.ADDOBJECT('ocx','myocx') 
oForm.ocx.Visible=.t. 
oForm.ocx.Width=100
oForm.ocx.Height=100
oForm.Show 
DEFINE CLASS myocx AS OLECONTROL 
oleclass = 'SCRIBBLE.ScribbleCtrl.1' 
ENDDEFINE

What image formats does Image Viewer CP ActiveX support?

Image Viewer CP is a powerful image viewer activex control that supports a lot of popular image file formats, including TIFF, BMP, GIF, ICO, JPEG, JPEG 2000, PCX, PNG, PSD, WMF, WBMP, TGA, PGX, RAS, PNM.

Can I use Image Viewer CP ActiveX with c# or .Net

Yes. It support run on c# or vb.net

How can I unlock the evaluation version?

When you purchased Image Viewer CP ActiveX, you will receive an email with full version download link and license key. You must reinstalled full version setup disk and set the license key in licensekey property in form load event or design time.

How can I print the image to a specific printer without displaying the printer dialog?

Use PrintImage2Printer method

My program is needs to replace that .JPG file every minute and display the new image after it is replaced. My problem is that the OCX has a file lock on the .JPG File, and hence I cannot delete the file and replace it. How can I do?

Set the FileName property to empty, it will unlock the image.

ImageViewer1.FileName="" 'unlock the file.

Can I display PDF file with Image Viewer CP ActiveX?

No. Image Viewer CP ActiveX does not support input or output PDF file. You should use Image Viewer CP Pro or Image Viewer CP Gold ActiveX.

Image Viewer CP Pro ActiveX Control

What image formats does Image Viewer CP Pro ActiveX support?

It support PDF, BMP, GIF, ICO, JPEG, JPEG 2000, PCX, PNG, PSD, TIF, WMF, WBMP, TGA, PGX, RAS, PNM image files.

MI Thumbnail ActiveX Control

Does MI thumbnail ActiveX support all features of Image Thumbnail CP ActiveX?

Yes. It support all features of Image Thumbnail CP ActiveX plus it can support AVI, WMV, MPG, ASF video format and CR2, NEF, CRW, MRW, RAF, ERF, 3FR, DCR, RAW,DNG, PEF, X3F, ARW, SR2, MEF, ORF image format.

Movie Player ActiveX Control

When I playback divx or xvid video, I cannot adjust the brightness, Contrast, Hue, Invert Color etc?

You need confirm hardware acceleration is enabled, Open 'Display Properties' in the Control Panel, Click the 'Settings' tab,Click on the 'Advanced' button at the bottom of the page, Click on the 'Troubleshooting' tab in the window that appears, Verify that the 'Hardware Acceleration' slider is at the rightmost position.

Movie Player Pro ActiveX Control

Movie Player Pro cannot playback the video , Why?

You need confirm hardware acceleration is enabled, Open 'Display Properties' in the Control Panel, Click the 'Settings' tab,Click on the 'Advanced' button at the bottom of the page, Click on the 'Troubleshooting' tab in the window that appears, Verify that the 'Hardware Acceleration' slider is at the rightmost position.

Purchase questions

I have not credit card, how can I purchase your products?

After you press check out button in our purchase page, you can select different payment method, wire transfer, credit card, paypal, fax order.

After I paid the order, I have not received the software, How can I do?

After you paid the order, we will send the full version download link to you within 24 hours, if you have not received the email after 48 hours. It may your email server blocked our email address, try use different email account send an email to us and tell us your order no.

Screen2Video ActiveXControl

No FAQs Found In This Category

VideoCap ActiveX Control

How can I programmatically control video standard(PAL or NTSC)?

VideoCap ActiveX have VideoStandard Property, it can control the video standard.

e.g.
VideoCap1.VideoStandard=4 'Set to PAL -B Standard

When I select WMVideo8 Encoder DMO video compressor, it cannot save to avi file?

Now VideoCap ActiveX will listed all video and audio compressor installed on your system, but some video/audio compressor is cannot use. So you should select correct video/audio compressor. e.g. DV Video Encoder, Microsoft Video 1, DivX, PCM.

 

 

VideoCap Live ActiveX Control

No FAQs Found In This Category

VideoEdit ActiveX Control

I just purchased your VideoEdit ActiveX Control, but when I run the program, I still get the Message Box telling me that it’s a demo version?

When you purchased our products, you will received the full version download link and license key by email. You need reinstalled full version setup disk and set the license key to licensekey property in form load event or design time. Then you will not see the nag screen.

I'm looking for ActiveX which is able to convert AVI to MPEG-2 or DivX format, Is it possible to convert AVI to MPEG-2 and DivX using VideoEdit ActiveX?

VideoEdit ActiveX can convert AVI to DIVX or WMV File, If you want to convert video to MPEG2 file, Please use VideoEdit Pro or VideoEdit Gold ActiveX.

If I have a bunch of still images and one or more audio files, can I use video edit to build this into a movie?

You may use AddVideo and AddAudio methods
e.g.
VideoEdit1.InitControl
VideoEdit1.AddVideo "c:\1.jpg" , 0,1,0
VideoEdit1.AddVideo "c:\2.jpg" , 0,1,0
VideoEdit1.AddVideo "c:\3.jpg" , 0,1,0
VideoEdit1.AddAudio "c:\test3.mp3" , 0,3
VideoEdit1.Preview

VideoEdit Converter Pro

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VideoEdit Mobile ActiveX Control

I import 3GP file with H.263, AMR Mono codec, but failed to converting to another video formats, How can I do?

Because the 3GP file have mono audio, so you need set AudioSample and AudioChannels properties before call InitControl.
VideoEdit1.AudioSample=0
VideoEdit1.AudioChannels=1
VideoEdit1.InitControl

VideoEdit Pro ActiveX Control

When I launch Delphi sample, it display license information for Tvideoedit is invalid?

Select Component - Import ActiveX Control -VideoEdit Pro ActiveX and press Install button to build the package and close the project and open again , it will no problem.

The Video Edit Pro ACtiveX cannot decode mpeg2 file, Why?

It does not decode mpeg2 file. You should use Video Edit Gold ActiveX with mpeg2 decoder.

 

 

WMV Profile Editor ActiveX Control

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