we endeavor to provide the support and services that professional developers deserve

At Viscom, we endeavor to provide the support and services that professional developers deserve. Whenever you need help, you may consult the wealth of online technical resources we have placed at your disposal below. If you have a support subscription, or wish to take advantage of the free 60-day support included with every product, you may contact Viscom's support staff to receive prompt and concise answers to your queries.



SDK ActiveX Controls Licensing and Sales Support

What is Developer License?

One Developer License is required per developer and per development computer and is non transferable

How many type of License?

Single Developer License. 1 Developer License (One Developer License is required per developer and per development computer ). If you will using the activex on web page or web server, you should purchase Single Server license

Team Developer License. 4 Developer Team License (One Developer License is required per developer and per development computer). If you will using the activex on web page or web server, you should purchase Single Server license

Site Wide License. Allows Unlimited Developers installed the activex on unlimited development computer at a Single Physical Address. If you will using the activex on web page or web server, you should purchase Single Server license

Single Server License. Allows single Developers installed the activex on single web page or web server and single development computer.

Do I have to pay any runtime royalties?

No. There is no royalty fee for redistributing the Viscomsoft ActiveX Control with your software.

Does this mean that, if I buy Viscomsoft ActiveX control, I don\'t have to pay license fees to patent holders related to the functions of viscomsoft activex control?

The Viscomsoft activex control contains a variety of functions that may be used by developers as they implement products, including products that support various industry standards. Implementations of products in accordance with such standards, or the standard-enabled platforms, may require licenses from various entities. Such licensing is not provided by Viscomsoft activex control. for example: MP3 codec are not royalty free.

Who can use my license?

Licensing is per developer. Each developer using the software will need a separate license.

 

Can I use my license on my laptop?

If you purchased single developer license, you only allow installed the activex on single development computer in same time.

I paid the order but I did NOT get any license-key. Why?

After you paid the order, We will send the full version download link to you by email. Your email server may blocked our email. I suggest you try use another email address email to sales@viscomsoft.com for require the license. so we can send the download link to you by another email.

Comparison between Scanner SDK ActiveX and Scanner SDK Pro ActiveX.

Scanner Pro ActiveX include all features of Scanner ActiveX plus the following features

 

  • Support save to PDF/A file. use JPEG compression, adjust quality when save to PDF/A file
  • Support save to JPEG 2000, PCX, TGA, PGX, RAS, PNM image files
  • Support use JPEG compression of TIFF file, it can reduce file size of TIFF file. 
  • Support convert scanned images to 1bbp, 4bbp, 8bpp, 8bpp Grayscale, 24bpp, 32bpp, 32ARGB bpp, it can reduce the output file image size
  • Support PDF Annotation before save to PDF/A file, add fonts, images, draw text, rotated text , line, rectangle to PDF file.
  • Support securing a PDF document using 40 bit, 128 bit RC4 encryption and owner, user password.
  • Support adjust standard PDF permissions: Printing, High Quality Printing, Changing the document, Content copying or extraction, Filling of form fields, Content extraction for accessibility, Document assembly. 
Comparison between Scanner SDK ActiveX and Scanner SDK Pro ActiveX.

Scanner Pro ActiveX include all features of Scanner ActiveX plus the following features

 

  • Support save to PDF/A file. use JPEG compression, adjust quality when save to PDF/A file
  • Support save to JPEG 2000, PCX, TGA, PGX, RAS, PNM image files
  • Support use JPEG compression of TIFF file, it can reduce file size of TIFF file. 
  • Support convert scanned images to 1bbp, 4bbp, 8bpp, 8bpp Grayscale, 24bpp, 32bpp, 32ARGB bpp, it can reduce the output file image size
  • Support PDF Annotation before save to PDF/A file, add fonts, images, draw text, rotated text , line, rectangle to PDF file.
  • Support securing a PDF document using 40 bit, 128 bit RC4 encryption and owner, user password.
  • Support adjust standard PDF permissions: Printing, High Quality Printing, Changing the document, Content copying or extraction, Filling of form fields, Content extraction for accessibility, Document assembly. 

END User Products

I don\'t have a credit card, what are my options?

After you press the check out button on our purchase page you can select a different payment method. We will accept a wire transfer, paypal, or fax order.

What should I do if I do not receive the download link after I have paid for the order?

Normally we will send the download link within 24 hours. During this time please check your Spam folder and please check that your email server is not blocking our email address. If you have not received our email after 48 hours please contact us using a different email address and include your order number .

What does it mean the \"Extended Download Service\"?

 This "Extended Download Service" is from SWREG. When you order a product, it is automatically added to your order. Actually it does not need. we suggest you click icon to remove it to save money.

AV Manager

I am having some difficulty with getting the scheduler to work. I keep getting an error message when I try and upload a schedule \"Invalid IP\" - \"Failed to connect\" yet it does recognise the display PC in the list?

It may av manager cannot upload schedule and content to av scheduler's ftp server. Please see Diagnose AV Manager upload schedule problem to diagnose the ftp sever whether working or not.

I installed av scheduler in win xp pro SP2. If i turn off firewall , I can upload scheduler from av manager. I don\\\'t want to turn off firewall, how can I still upload the schedule from av manager?

AV scheduler will open port 7000 to receiving the signal from av manager. You need set firewall to non blocking the AV scheduler and firewall may block ftp server in av scheduler's computer, select Windows Firewall - Exceptions tab, add port, input Port number 21.
Please see this image.

What is OEM license?

OEM license is one time cost. It allow reband the AV Manager and AV Scheduler name to your software name. Your customer will not know this software is written by us.
The demo version of  the AV manager with your rebranded name will be sent to you.  You are reminded that the demo version will be used for demonstration and testing purposes only.  If anyone shows interested to the purchase of the said software, please contact us and make a new order.  30% discount will be granted if new order is requested.

Does AV Manager support display power point presentation?

Yes. After you installed Microsoft Free PowerPoint Viewer 2010. It can display PPT, PPTX contents.

AV Manager support Multi-Zone function. How many zone can I create in the same time?

AV Manager allows split to 12 zone in one single screen.

What video formats does AV Manager support?

AV Manager supports a variety of video formats including MOV, Windows Media Video (WMV), DIVX, ASF, AVI, and MPEG1, MPEG2, FLV, F4V, M2TS, VOB.

I have two Plasma Display, does AV Manager supports multi-monitor?

Yes. You can buy multi-monitor display card. In AV Manager's Layout Content, the screen size is user definable. You may set the layout size.e.g. Each monitor resolution is 1024x768, you may set 2048 x 768 in layout content.

After I bought OEM license, Can I change the icon of the executable?

Yes. The OEM version of AV manager allows you to customize the icon displayed both in your application, as well as the icon associated with the executable of your published application. You can send ico file (32x32 256 color) to us.

Can I input non English text in Text Content?

Yes. AV Manager's text content support multi-language. but you may input English text only in demo version. If you need input non English text in text content. Please contact our support team.

I downloaded AV Manage Single Version and installed AV Manager and AV Scheduler , I selected the schedule , click Transfer Schedule, It display \"Cannot found AV Scheduler, Do you installed AV Scheduler\" Why ?

Please select Maintenance - System Configuration in AV Manager, make sure you selected correct path on "AV Scheduler Folder". By default path of AV Scheduler is C:\Program Files\Viscom Software\AV Scheduler Single Version , if you installed the AV Scheduler to another folder, please select the correct path. 

The Ad-Hoc messages don’t appear to be working on av scheduler computer

In your AV Scheduler computer, you may installed windows firewall. The AV Scheduler will open TCP port 700 for receiving the adhoc message. Select Control Panel - Windows Firewall, click Add Port, enter 7000 Port number and select TCP checkbox. Click OK to confirm.

Why I cannot preview PPT content, it display Security Alert Message Box?

Make sure you installed Microsoft Free PowerPoint Viewer 2010 only. If you installed MS office . it will not work.

Create Your Installer

How can distribute the ActiveX with your application?

Innosetup is a freeware that allow create setup programs for your ActiveX Control applications. You can download from http://www.jrsoftware.org

The following is the sample of our ActiveX setup script. It may help you to create your installer.

Download Image Viewer CP ActiveX Setup Script
Download Image Viewer CP Pro ActiveX Setup Script
Download Image Viewer CP Gold ActiveX Setup Script
Download Image Thumbnail CP ActiveX Setup Script
Download Movie Player ActiveX Setup Script
Download Movie Player Pro ActiveX Setup Script
Download Movie Player Gold ActiveX Setup Script
Download VideoEdit Gold ActiveX Setup Script
Download VideoEdit Mobile ActiveX Setup Script
Download VideoCap ActiveX Setup Script
Download VideoCap Pro ActiveX Setup Script
Download VideoCap Mobile ActiveX Setup Script
Download VideoCap Live ActiveX Setup Script
Download Video Chat  ActiveX Setup Script 
Download Video Chat Pro ActiveX Setup Script
Download Sound Volume ActiveX Setup Script 
Download Screen2Video ActiveX Setup Script
Download Screen2Video Pro ActiveX Setup Script
Download Screen2Video Gold ActiveX Setup Script
Download Scanner ActiveX Setup Script
Download Scanner Pro ActiveX Setup Script
Download Scanner Pro x64 ActiveX Setup Script
Download Audio Capture ActiveX Setup Script
Download Audio Capture Pro ActiveX Setup Script
Download Video Broadcast ActiveX Setup Script
Download DVD Author ActiveX Setup Script
Download DVD Player ActiveX Setup Script
Download Power Point Viewer Pro ActiveX Setup Script
Download Karaoke Mixer ActiveX Setup Script
Download PDF Viewer ActiveX Setup Script
Download .Net Video Capture SDK Setup Script 
Download Directshow RTMP Streaming FIlter Setup Script
Download Movie Maker Timeline Control Setup Script
Download .Net PDF Viewer Pro SDK Setup Script
Download PDF Viewer x64 SDK Setup Script
Download Movie Maker Timeline SDK x64 SDK Setup Script
 

I created my installer and installing the activex with my application on the distribution machine. but it said cannot register the ocx file when installing.

You need distribute some dll files first, finally call regsvr32 command to register the ocx file.
You may see Distributing your Applications section in our ActiveX help file. It show all the files necessary for ActiveX Control to operate properly.
or when you see register ocx error message on client machine, select ignore it. then download Dependency Walker , unzip it and run it on client machine, drag the ocx file to the dependency walker, if some dll files is missing, it will display Question mark icon.

Universal Windows Platform (UWP)

Image Viewer CP Pro ActiveX Control

How can I create an instance of a control at run time in VFP?

PUBLIC oForm
oForm = CREATEOBJECT('form') 
oForm.ADDOBJECT('ocx','myocx') 
oForm.ocx.Visible=.t. 
oForm.ocx.Width=100
oForm.ocx.Height=100
oForm.Show 
DEFINE CLASS myocx AS OLECONTROL 
oleclass = 'SCRIBBLE.ScribbleCtrl.1' 
ENDDEFINE

What image formats does Image Viewer CP ActiveX support?

Image Viewer CP is a powerful image viewer activex control that supports a lot of popular image file formats, including MNG, JNG, Raw image (cr2, nef , crw, mrw, raf, erf, 3fr, dcr, raw, dng, pef,  x3f, arw, sr2, mef, prf), TIFF, BMP, GIF, ICO, JPEG, JPEG 2000, PCX, PNG, PSD, WMF, WBMP, TGA, PGX, RAS, PNM.

Can I use Image Viewer CP ActiveX with c# or .Net

Yes. It support run on c# or vb.net

How can I unlock the evaluation version?

When you purchased Image Viewer CP ActiveX, you will receive an email with full version download link and license key. You must reinstalled full version setup disk and set the license key in licensekey property in form load event or design time.

How can I print the image to a specific printer without displaying the printer dialog?

Use PrintImage2Printer method

My program is needs to replace that .JPG file every minute and display the new image after it is replaced. My problem is that the OCX has a file lock on the .JPG File, and hence I cannot delete the file and replace it. How can I do?

Set the FileName property to empty, it will unlock the image.

ImageViewer1.FileName="" 'unlock the file.

Can I display PDF file with Image Viewer CP ActiveX?

No. Image Viewer CP ActiveX does not support input or output PDF file. You should use Image Viewer CP Pro or Image Viewer CP Gold ActiveX.

What image formats does Image Viewer CP Pro ActiveX support?

It support PDF, MNG, JNG, Raw image (cr2, nef , crw, mrw, raf, erf, 3fr, dcr, raw, dng, pef,  x3f, arw, sr2, mef, prf), BMP, GIF, ICO, JPEG, JPEG 2000, PCX, PNG, PSD, TIF, WMF, WBMP, TGA, PGX, RAS, PNM image files.

I am using Visual Studio 2008 on a 64 bit Vista installation. When I load the VB.NET example the project seems to convert ok to VS2008 but when I try and run it a COM exception is generated (Class not registered)?

Choosing compile target x86 in advanced compile options did the trick and the example worked fine.

I am using Visual Studio 2008 on a 64 bit Vista installation. When I load the VB.NET example the project seems to convert ok to VS2008 but when I try and run it a COM exception is generated (Class not registered)?

Choosing compile target x86 in advanced compile options did the trick and the example worked fine.

What is Advanced PDF Viewer and PDF Edit Plug-in?

It let the control support more PDF files, If you have not use Advanced PDF Viewer call PDFUseAdvancedViewer=false , then load these two PDF files , it will display wrong content.  Call PDFUseAdvancedViewer=true , then load the sample of PDF files . it will display correct content. And if you need Add the PDF File to specific position of existing PDF File,  Crop, Delete Page of PDF file, Merge and Split PDF Files. You need Advanced PDF Viewer and PDF Edit Plug-in.

 

How to use LoadStream method in C#?
  ADODB.Stream objAStream = new ADODB.Stream();
  objAStream.Type = (StreamTypeEnum)1;
  objAStream.Open();
  objAStream.LoadFromFile ("c:\\temp\\yourfile.jpg");
  axImageViewer1.LoadFromStream(objAStream);

 

 
Loading the pdf file , but the BarCodeReadFullPage method cannot found the barcodes, Why?

Change the dpi of PDF file, it may help. Try add the following before load the PDF
ImageViewer1.PDFRenderDPIX = 200
ImageViewer1.PDFRenderDPIY = 200

Could you provide me with instructions for adding Image Viewer CP Pro SDK ActiveX to my Visual Studio?

Please see this link for detail steps
https://www.viscomsoft.com/popular-solution/89/imageviewercppro

Movie Player ActiveX Control

When I playback divx or xvid video, I cannot adjust the brightness, Contrast, Hue, Invert Color etc?

You need confirm hardware acceleration is enabled, Open 'Display Properties' in the Control Panel, Click the 'Settings' tab,Click on the 'Advanced' button at the bottom of the page, Click on the 'Troubleshooting' tab in the window that appears, Verify that the 'Hardware Acceleration' slider is at the rightmost position.

I am using Visual Studio 2008 on a 64 bit Vista installation. When I load the VB.NET example the project seems to convert ok to VS2008 but when I try and run it a COM exception is generated (Class not registered)?

Choosing compile target x86 in advanced compile options did the trick and the example worked fine.

Movie Player Pro ActiveX Control

Movie Player Pro cannot playback the video , Why?

You need confirm hardware acceleration is enabled, Open 'Display Properties' in the Control Panel, Click the 'Settings' tab,Click on the 'Advanced' button at the bottom of the page, Click on the 'Troubleshooting' tab in the window that appears, Verify that the 'Hardware Acceleration' slider is at the rightmost position.

I am using Visual Studio 2008 on a 64 bit Vista installation. When I load the VB.NET example the project seems to convert ok to VS2008 but when I try and run it a COM exception is generated (Class not registered)?

Choosing compile target x86 in advanced compile options did the trick and the example worked fine.

I\'m trying to run in Windows 7, but mpeg videos doesn\'t show (only a black box is diplayed), and wmv videos show in a separate window with title \"ActiveMovie Window\" ?

Movie Player Pro ActiveX will use VMR9 renderer to playback the video. some display card may have some problem when using VMR9 renderer, try download latest display card driver, it will solved.

The user computers may installed third party codecs, it may affect the video playback, how can let the video playback correctly?

You need use DecoderFilterType property. You may set all Viscomsoft decoder to whitelist.
e.g. The following code show you how to playback avi, mpeg1, mpeg2, vob, mp4, mov, wmv, wav, mp3, wma, flv, m2ts video with Viscomsoft decoder.

 AxMoviePlayer1.UseDecoderFilter = True

 AxMoviePlayer1.DecoderFilterType = MOVIEPLAYERLib.MYDECODERFILTERTYPE.WHITELIST

 AxMoviePlayer1.DecoderClearWhiteList()

 AxMoviePlayer1.DecoderAdd2WhiteList("Viscomsoft Mpeg Splitter")

 AxMoviePlayer1.DecoderAdd2WhiteList("Viscomsoft MPEG Video Decoder")

 AxMoviePlayer1.DecoderAdd2WhiteList("Viscomsoft MPEG Audio Decoder")

 AxMoviePlayer1.DecoderAdd2WhiteList("Default DirectSound Device")

 AxMoviePlayer1.DecoderAdd2WhiteList("Color Space Converter")

 AxMoviePlayer1.DecoderAdd2WhiteList("Mpeg4s Decoder DMO")

 AxMoviePlayer1.DecoderAdd2WhiteList("AVI Splitter")

 AxMoviePlayer1.DecoderAdd2WhiteList("AVI Decompressor")

 AxMoviePlayer1.DecoderAdd2WhiteList("WMVideo Decoder DMO")

 AxMoviePlayer1.DecoderAdd2WhiteList("WMAudio Decoder DMO")

 AxMoviePlayer1.DecoderAdd2WhiteList("MPEG-I Stream Splitter")

 AxMoviePlayer1.DecoderAdd2WhiteList("Wave Parser")

 AxMoviePlayer1.FileName = "c:\yourfile.avi"

 AxMoviePlayer1.Play() 

I encountered some troubles seeking the video file (call SetPos, SetPosByMilliSec methods) when use blackmagic cards, I get only a black screen.

Blackmagic drivers exposes TWO different renderers for each output: one is directly managed by the driver, the other one is a WDM driver managed by the OS.
If you use the WDM driver instead of the native one, everything works perfectly and solved your issue.

MI Thumbnail ActiveX Control

Does MI thumbnail ActiveX support all features of Image Thumbnail CP ActiveX?

Yes. It support all features of Image Thumbnail CP ActiveX plus it can support AVI, WMV, MPG, ASF video format and CR2, NEF, CRW, MRW, RAF, ERF, 3FR, DCR, RAW,DNG, PEF, X3F, ARW, SR2, MEF, ORF image format.

I am using Visual Studio 2008 on a 64 bit Vista installation. When I load the VB.NET example the project seems to convert ok to VS2008 but when I try and run it a COM exception is generated (Class not registered)?

Choosing compile target x86 in advanced compile options did the trick and the example worked fine.

Screen2Video ActiveX Control

I am using Visual Studio 2008 on a 64 bit Vista installation. When I load the VB.NET example the project seems to convert ok to VS2008 but when I try and run it a COM exception is generated (Class not registered)?

Choosing compile target x86 in advanced compile options did the trick and the example worked fine.

Can I zoom in, zoom out when capturing?

Screen2Video ActiveX does not support zoom in or zoom out feature, Try Screen2Video Pro ActiveX, it support zoom in or zoom out feature when capturing.

My computer have not sound card, Can I save as WMV without audio?

Yes. But you cannot use default wmv profile. because default wmv profile include video stream and audio stream. You need use our WMV Profile Editor ActiveX to create video stream only WMV Profile. Finally you need call WMVCustomProfile property point to custom profile.

VideoCap ActiveX Control

How can I programmatically control video standard(PAL or NTSC)?

VideoCap ActiveX have VideoStandard Property, it can control the video standard.

e.g.
VideoCap1.VideoStandard=4 'Set to PAL -B Standard

When I select WMVideo8 Encoder DMO video compressor, it cannot save to avi file?

Now VideoCap ActiveX will listed all video and audio compressor installed on your system, but some video/audio compressor is cannot use. So you should select correct video/audio compressor. e.g. DV Video Encoder, Microsoft Video 1, DivX, PCM.

I was able to capture video from my webcam very easily. But when I replay the avi file, the video speed in which it plays back is really fast. The sound is at the right pace, but not the video. Is there any setting that I can change to correct this ?

You should select correct Video Compressor, e.g. DIVX, XVID, Microsoft Video 1, MJPEG Compressor.

I am using Visual Studio 2008 on a 64 bit Vista installation. When I load the VB.NET example the project seems to convert ok to VS2008 but when I try and run it a COM exception is generated (Class not registered)?

Choosing compile target x86 in advanced compile options did the trick and the example worked fine.

In my VB.Net app, I call SnapShot2Picture() ,it display \"\"Could not load file or assembly stdole , Version=7.0.3300.0\" error message in client computers?

Make sure you added stdole.dll in your project.

When I call Mp4DetectGPU it is raise an exception?

Your laptop which has two graphics card. AMD Radeon R7 M365X and Intel(R) HD Graphics 520. Update these driver, it will solved.

VideoCap Live ActiveX Control

I am using Visual Studio 2008 on a 64 bit Vista installation. When I load the VB.NET example the project seems to convert ok to VS2008 but when I try and run it a COM exception is generated (Class not registered)?

Choosing compile target x86 in advanced compile options did the trick and the example worked fine.

What is the difference between VideoCap Pro SDK ActiveX and VideoCap Live SDK ActiveX components?

VideoCap Live ActiveX include all features of VideoCap Pro ActiveX and have following unique features.
Broadcasting live audio and video content to Windows computers and Windows Phone.
Support adjust video resolution, video bitrate, audio bitrate, key frame, frame rate, quality when broadcasting. Do not need use wmv profile file.
Support save and split files when broadcasting.
Users can view your content with Microsoft Windows Media Player on desktop computers, web page, and windows phone.
Connects to a publishing point on a Windows Media server.

VideoEdit ActiveX Control

I just purchased your VideoEdit ActiveX Control, but when I run the program, I still get the Message Box telling me that it’s a demo version?

When you purchased our products, you will received the full version download link and license key by email. You need reinstalled full version setup disk and set the license key to licensekey property in form load event or design time. Then you will not see the nag screen.

I\'m looking for ActiveX which is able to convert AVI to MPEG-2 or DivX format, Is it possible to convert AVI to MPEG-2 and DivX using VideoEdit ActiveX?

VideoEdit ActiveX can convert AVI to DIVX or WMV File, If you want to convert video to MPEG2 file, Please use VideoEdit Pro or VideoEdit Gold ActiveX.

If I have a bunch of still images and one or more audio files, can I use video edit to build this into a movie?

You may use AddVideo and AddAudio methods
e.g.
VideoEdit1.InitControl
VideoEdit1.AddVideo "c:\1.jpg" , 0,1,0
VideoEdit1.AddVideo "c:\2.jpg" , 0,1,0
VideoEdit1.AddVideo "c:\3.jpg" , 0,1,0
VideoEdit1.AddAudio "c:\test3.mp3" , 0,3
VideoEdit1.Preview

VideoEdit Pro ActiveX Control

When I launch Delphi sample, it display license information for Tvideoedit is invalid?

Select Component - Import ActiveX Control -VideoEdit Pro ActiveX and press Install button to build the package and close the project and open again , it will no problem.

The Video Edit Pro ActiveX cannot decode mpeg2 file, Why?

It does not decode mpeg2 file. You should use Video Edit Gold ActiveX with mpeg2 decoder.

 

 

VideoEdit Mobile ActiveX Control

I import 3GP file with H.263, AMR Mono codec, but failed to converting to another video formats, How can I do?

Because the 3GP file have mono audio, so you need set AudioSample and AudioChannels properties before call InitControl.
VideoEdit1.AudioSample=0
VideoEdit1.AudioChannels=1
VideoEdit1.InitControl

I am using Visual Studio 2008 on a 64 bit Vista installation. When I load the VB.NET example the project seems to convert ok to VS2008 but when I try and run it a COM exception is generated (Class not registered)?

Choosing compile target x86 in advanced compile options did the trick and the example worked fine.

VideoEdit Converter Pro

WMV Profile Editor ActiveX Control

I am using Visual Studio 2008 on a 64 bit Vista installation. When I load the VB.NET example the project seems to convert ok to VS2008 but when I try and run it a COM exception is generated (Class not registered)?

Choosing compile target x86 in advanced compile options did the trick and the example worked fine.

VideoEdit Gold ActiveX Control

I am using Visual Studio 2008 on a 64 bit Vista installation. When I load the VB.NET example the project seems to convert ok to VS2008 but when I try and run it a COM exception is generated (Class not registered)?

Choosing compile target x86 in advanced compile options did the trick and the example worked fine.

I try input vob file and convert to AVI file (I selected DIVX codec), but it cannot converting, Why?

Before you convert to DIVX file, you should selected DIVX codec, you may call VideoCompressors.ShowPropertyPage() to display the DIVX Codec Properties's PropertyPage. In Certification Profile, you should select 720HD Profile or 1080HD Profile.

I tried your File Conversion sample, it cannot preview the video or convert to another video formats, why?

You may installed some third party filters, so affect it. you may set UseDecoderFilter = true and black list some third party filters, the following third party filters will affect the normal directshow playback. Add following the code before call InitControl, it may help.

VideoEdit1.UseDecoderFilter = True
VideoEdit1.DecoderFilterType = 2
VideoEdit1.DecoderAdd2BlackList "Microsoft DTV-DVD Video Decoder"
VideoEdit1.DecoderAdd2BlackList "Microsoft DTV-DVD Audio Decoder"
VideoEdit1.DecoderAdd2BlackList "ffdshow Video Decoder"
VideoEdit1.DecoderAdd2BlackList "LAV Video Decoder"
VideoEdit1.DecoderAdd2BlackList "Elecard AVC Video Decoder HD"
VideoEdit1.DecoderAdd2BlackList "MainConcept AVC/H.264 Video Decoder"
VideoEdit1.DecoderAdd2BlackList "MainConcept (Adobe2) AVC/H.264 Video Decoder"
VideoEdit1.DecoderAdd2BlackList "Sonic AVC/H.264 Video Decoder"
VideoEdit1.DecoderAdd2BlackList "AVObjects H.264/AVC Decoder"
VideoEdit1.DecoderAdd2BlackList "Sonic Cinemaster® VideoDecoder 4.3 (Game1X)"
VideoEdit1.DecoderAdd2BlackList "VisioForge YUV2RGB"

ActiveX Controls Running on 64 bit Window OS

Do your ActiveX controls work in 64 bit environments?

Yes. but our ActiveX controls are all 32 bit and must run inside 32 bit applications but these applications will run on 64 bit operating systems. It is important that the OCX file is not stored in the Windows\System32 folder on 64 bit operating systems because this folder is now reserved for 64 bit files and the control will not register from this location. This may affect the installation software that can be used to deploy the application.

In Visual Studio .NET applications the application must be compiled specifically for 32 bit. In the Solution Explorer select Properties and on the Build tab select "x86" under Platform Target.

When distribute your application with our ocx to 64 bit OS. Do not copy the dll files and ocx files to SysWOW64 folder, you should copy all dll and ocx files to your application folder.
Make sure you  distribute dll files first, finally distribute ocx file and call regsvr32 command to register ocx file.

You may refer Distributing your Applications section in Help file. Or you may refer our Create your Setup Disk section in http://www.viscomsoft.com/support

 

 

 

 

I downloaded the trial version of your ActiveX Control , open your sample in Visual Studio 2010, I get a message dat the component is not registered. Why?

If you use window 7 64 bit OS. When you open our sample, you will get  the error message "component not registered"

Solution:

Delete component from the form.

Clean project, clean solution.

Convert project to 32bits x86 version.

Remove all files form obj/debug folder.

Menu:  View -> Choose Toolbox Item.

Right click the mouse on Toolbox, Select Choose Items...

Browse to folder with OCX, select the ocx file e.g. videoeditgold.ocx

Resize component on form.

Recompile, the project now Works.

 

I get Unable to register the DLL/OCX:RegSvr32 failed with exit code error message when running on Windows 2008 server R2.

The Windows 2008 server R2 was missing Desktop experience. once you installed it everything works fine.

Can I use the Viscomsoft\\\'s ActiveX controls in MS Access 2013 on Window 8?

Yes. but MS Access 2013 have 32 bit and 64 bit version. Because our ActiveX controls are all 32 bit.

MS Access 2013 64 bit version cannot use 32 bit ActiveX Control. so you need installed MS Access 2013 32 bit version, then you may use our ActiveX controls.

I opened the Foxpro example, and tried to open the form1 , it display memo file form1.sct is missing or is invalid

You need moved the project out of the Program Files(x86) folder and you can open it now.

 

The ActiveX Control does not work with our WinDev development environement , The ActiveX crashed the WinDev development environment,?

The reason is this comes from unicode mode in your WinDev development environement. Change it, it will solved.

VB Script sample running on 64 bit Window OS

How can I running VB Script sample on Window 10 or another OS?

Select our VB Script File on Window File Explorer, Try to change in the properties of the file to run by default with c:\Window\SysWoW64\cscript.exe 

or

1.  Go to Command prompt with admin mode

2. change to Windows\SysWoW64 folder , cd Windows\SysWoW64

3. type cscript "C:\Program Files (x86)\VideoEdit Gold ActiveX Control\Examples\VbScript\addoverlaytextonvideo.vbs"

Sliverlight Image Viewer Control

Do your Sliverlight Image Viewer Control work in Mac OS X?

Yes. You may use FireFox or Safari , If you use old version of Safari (Version 4.0), You should upgrade to Version 5.0 or above. Otherwise you cannot open the image from OpenFile Dialog.

 

Video Chat Pro ActiveX Control

When I testing Video Chat Pro ActiveX on internet, I am able to hear audio from the client side,but I cannot see the video stream.

Try adjust video format resolution and video bit rate settings. e.g. adjust video format to lower resolution.

I selected Virtual Viscomsoft Screen Capture as video source, I see it have watermark text, how can remove it?

The trial version will display the watermark text, In full version, it will not have watermark text.

The client cannot connected to Server ?The communication is between server on public IP and clients on local LAN behind proxy.

The Video Chat Pro SDK ActiveX support video chat with internet.
Your Video Chat Server computer should have public IP.
Because the Server computer is public IP, so the clients can connected to Video Chat Pro Server computer on local LAN behind proxy. It is no problem.
Finally make sure TCP and UDP ports on the server were not blocked.

Scanner ActiveX Control

Do I need something else to create PDF/A from the scanned document?

Scanner ActiveX Control can output PDF file, but it cannot output PDF/A file. You need use Scanner Pro ActiveX.


I try run the sample, after scanned the image, it will display black screen.I use Mustek A3 2400S scanner.

You need download the driver from mustek.  When you install this new driver, it does not replace the ‘A3 2400S Scanner’ driver, but instead installs a new driver named ‘WIA-A3 2400S Scanner’. Try selected 'WIA-A3 2400S Scanner' and scan, it will work.

How to hide the progress bar?

Set HideProgressBar = false before you call SelectImageSourceByIndex  or SelectImageSource  method.

Comparison between Scanner SDK and Scanner Pro ActiveX.

Scanner Pro ActiveX include all features of Scanner ActiveX plus the following features

  • Support save to PDF/A file. use JPEG compression, adjust quality when save to PDF/A file
  • Support save to JPEG 2000, PCX, TGA, PGX, RAS, PNM image files
  • Support use JPEG compression of TIFF file, it can reduce file size of TIFF file. 
  • Support convert scanned images to 1bbp, 4bbp, 8bpp, 8bpp Grayscale, 24bpp, 32bpp, 32ARGB bpp, it can reduce the output file image size
  • Support PDF Annotation before save to PDF/A file, add fonts, images, draw text, rotated text , line, rectangle to PDF file.
  • Support securing a PDF document using 40 bit, 128 bit RC4 encryption and owner, user password.
  • Support adjust standard PDF permissions: Printing, High Quality Printing, Changing the document, Content copying or extraction, Filling of form fields, Content extraction for accessibility, Document assembly. 

Scanner Pro ActiveX Control

I just tried the Demo of the Scanner Pro ActiveX. After creating a PDF/A, it shows up as one but it is not searchable. Why?

You need call our OCR2SearchableMultipagePDF method. You may run our OCR to Searchable PDF Sample. In trial version, it include OCR, Barcode reader plugin. so you may fully test and work with the product before purchasing.
When you buy the product,  make sure you selected Plus OCR Plug-in option in Pricing & Purchase tab at http://www.viscomsoft.com/products/scannerpro 

 

 

Can I use Scanner Pro SDK ActiveX in 64 bit application ?

No. Scanner Pro SDK ActiveX is 32 bit.  You may use our another product - Scanner Pro SDK ActiveX x64, it include 64 bit and 32 bit files. It can add TWAIN scanner features in 64bit and 32 bit application.

Delphi

How can I use Delphi 7 on windows 7 or windows 8?

After you installed Delphi (assume installed to C:\Program Files (x86) ), open windows explorer, select C:\Program Files (x86)\Borland folder,  And right click on Delphi7 Folder, choose Properties. Uncheck Read-only Checkbox and click apply.
When run Delphi 7 (Run as administrator) still pop up the Incompatibility Issue message, Just click the Don't show this message again checkbox and run the program. 

VideoCap Pro ActiveX Control

What is the difference between VideoCap SDK ActiveX and VideoCap Pro SDK ActiveX components?

VideoCap Pro ActiveX include all features of VideoCap ActiveX and have following unique features.
Add overlay text, image, datetime, rotate, invertcolor, grayscale, hue, lightness effects on video.
When capture stream from IP camera and save to avi file.
Optional add Face Detection Fx plugin, Video Painter plugin,  Motion Detection plugin, Video Frame plugin. 

 

 

I am trying to use videocap pro in a Windows 64 bit laptop using Logitech C920 webcam. It cannot preview, Why?

You may try call CustomVideoCard=TRUE before call Start method.